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🚚 Same-day delivery within Lagos, Nigeria
📦 2–5 working days for nationwide delivery

 Order & Delivery Info
You’ll receive a call or text from us as we process your order.
 Same-day delivery within Lagos, Nigeria.
 2–5 working days delivery nationwide.

Thank you for choosing KicksJoint — we appreciate your trust!

Return & Refund Policy

Welcome to KicksJoint.com. We want you to love your sneakers—but if something isn’t right, we’ve got you covered.

Eligibility for Returns

• Returns are accepted within 48 hours of the delivery date.

• Items must be:

  • Unworn and unused

  • In their original packaging

  • With all original tags and accessories

• Final sale items (or any form of sale promotion items), gift cards, and worn products (including washed or cleaned items) are not eligible for return.

Refunds

• Once we receive and inspect your return, you’ll be notified via email.

• If approved, your refund will be processed to your original payment method within 5–7 business days.

• Please note: original shipping charges are non-refundable.

Exchanges

• Need to swap a size or color? Contact us within 48 hours for an exchange.

• Exchanges are only processed if the requested item is still in stock.

How to Start a Return

1. Email us at returns@kicksjoint.com or WhatsApp with your order number and reason for return.

2. We’ll respond with return instructions and a return address.

3. Send the item(s) back using a trackable shipping method.

4. Once received and inspected, we’ll process your refund or exchange.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error or defective product.

Need Help?

Reach out to our customer support at:

• Email: support@kicksjoint.com

• Phone/WhatsApp: +234 8162560194

• Or use the Contact Us form on our website.

Please note: Delivery fees are charged based on your location. Accurate delivery costs and options will be shown at checkout.